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Service Desk Values

Resolve problems, not just provide quick fixes
Be proactive, not reactive, prevent problems from happening

Be courteous and professional

Our top priority is to minimize customer down time

List of Services

Provide central point of contact for questions and/or problems.

Problem recording, tracking, ownership, and resolution.

Problems that cannot be resolved immediately will be passed on to the appropriate group or area, and monitored for resolution.

User will be given a tracking number to follow up if a problem resurfaces.

Provide remote for licensed users only.



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