Service Desk Values
Resolve problems, not just provide quick fixes
Be proactive, not reactive, prevent problems from happening
Be courteous and professional
Our top priority is to minimize customer down time
List of Services
Provide central point of contact for questions and/or problems.
Problem recording, tracking, ownership, and resolution.
Problems that cannot be resolved immediately will be passed on to the appropriate group or area, and monitored for resolution.
User will be given a tracking number to follow up if a problem resurfaces.
Provide remote for licensed users only.